When it comes to Delivery, there is policy and there are solutions
Our common sense approach helps us get to “yes” faster
Whether you are getting ready to leave the hospital or living anywhere in Winnipeg, Manitoba, Northwest Ontario or even Nunavut – we can deliver direct to you.
Most things we can deliver free of charge. Items heavier than 2.5 kg (5 lbs) can incur a shipping charge but we will find the least expensive shipping method, make all the arrangements and charge you only the actual cost. Of course we will let you know ahead of time, so you can decide. If there is a program in your area that will cover the cost of shipping, let us know and we will make arrangements to charge shipping to the program with their authorization.
On-time delivery Promise
We say what we can do, and we do what we say. Be assured every effort will be made to honour our commitments for delivery, because we understand the challenges of being in the right place at the right time.
Emergency Shipping
When the closest hospital is a Medivac away, emergency services is a must. If we can't get it to you when you need it, with your permission, we will work with a pharmacy that can. Our well established relationships ensures quick actions that will produce real results. In most cases, we can get your emergency orders delivered within 12-24hrs.
Safety and the delivery process.
Our closed chain of custody whether through delivery to facilities or direct to patients ensures safety and accountability every step of the way. Signature requirements ensure the packages are traceable. In Winnipeg, we will only leave your package in a mail box if you have instructed us to do so, and we never accept delivery from a child. For our direct delivery clients outside of Winnipeg Grand Medicine utilizes Canada Post, the only federally regulated delivery company in Canada, so the safety and integrity of your package can be assured. If the item is too fragile for the Post Office? We will work with you to finder alternative solutions.
Signature
Whether direct to patient or cargo shipping to healthcare facilities, our signature chain ensures the documentation of the hand-off of the item at delivery. In both cases, the name of the signatory is recorded as well as the signature.
Learn more about Canada Post
Tracking, delivery updates and delivery confirmation
For shipments through Canada Post, both shipper and recipient can track delivery progress with a unique tracking number. You can also track from Canada Post’s mobile app or receive email notifications. For cargo shipments our track and trace department can advise you of the shipping status of every package in transit.
Need to track your package?
Call us at 1-204-775-1000 or if you have a tracking number click the button
